the average firm wastes per year on bad and missing client data, the equivalent of nearly five months of work
Dext survey of 2,183 accountants, via CPA Practice Advisorspent per week on client communication, much of it chasing documents and replies that should not need a human
CPA Practice Advisor: Charting the Future of Accounting, 2024We build a chasing engine that requests the right documents, tracks what is outstanding and sends human-sounding reminders until they land. Your team stops playing follow-up and the file is ready when the deadline hits.
We build the capture and entry flow that reads the source documents, pulls the figures and writes them into your ledger or workpapers, flagging anything that does not reconcile. The typing goes away and the data you work from is clean.
We build an onboarding flow that collects the documents, sets up the records and runs the scheduled touches automatically. Every client gets the same fast, professional start. The partner is not the bottleneck on day one.
We build a reporting flow that gathers each client's figures, drafts the commentary in your voice and assembles the branded report. Your team reviews and sends instead of building from a blank page. The monthly grind goes away.
We build a follow-up engine that watches for untouched enquiries and stalled prospects, then drafts the next message for one-click send. The low-risk nudges go on their own. The pipeline keeps moving without a partner chasing it.
You do not automate everything at once. You start where the time is worst and the payback is clearest. In a accounting firm, that order tends to look like this.
Start here. It is the biggest time sink in the practice and the easiest to measure. The average firm loses thousands of hours a year to bad and missing client data, most of it your team emailing the same client for the same statement before a deadline. We build a chasing engine that requests the right documents, tracks what is outstanding and sends human-sounding reminders until they land. The work stops stalling, the file is ready when the filing date hits, and nobody spends their week playing follow-up.
Next, because it is pure waste and the errors cost more time than the typing saved. Your team keys figures by hand off statements, receipts and spreadsheets, then loses hours hunting the mistakes. We build a capture flow that reads the source document, pulls the figures into your ledger or workpapers and flags anything that does not reconcile, with a person reviewing before it is trusted. The typing goes away, the data you work from is clean, and the deadline week stops being a scramble.
Then onboarding, once the daily grind is banked. Right now it is slow and runs differently depending on who picks it up, and a bad start loses the client. We build a flow that collects the documents, sets up the records and runs the scheduled touches automatically, so every client gets the same fast, professional start. The partner stops being the bottleneck on day one, and new work begins clean instead of chasing its tail from week one.
Plenty of the work should stay human. If a tool promises to take this off you, close the tab.
The judgement on a client's accounts, the tax call and the professional sign-off. This is the work a client pays for and the thing your name sits behind. We automate the chasing and the keying around it, never the decision itself.
The trust that wins the next year and the referral. A partner's relationship with a client is not a workflow. We take the admin off it so there is more time for it, but the advisory conversation and the hard call stay human.
If your team cannot quickly verify the output, it does not go live. In accounting a wrong number is a real liability, not a typo. A flagged figure your accountant reviews in minutes is a win. A number you cannot trace and cannot defend is not. We build the human review in.
Three ways accounting firms try to fix this. Here is what each one actually does.
| Off-the-shelf AI | An in-house hire | A Nifty build | |
|---|---|---|---|
| What it is | A general tool your team prompts by hand. | A full-time AI or ops person on the payroll. | Automation built into the tools you already use. |
| What it costs | Cheap per seat. The real cost is the hours spent steering it. | £80k to £120k a year, plus ramp and management. | Fixed scope from £4,000. You own it. |
| Time to value | Instant, but shallow. | Six months to ramp. | Two to four weeks. |
| What it changes | Helps one person work faster. The process stays the same. | A lot, eventually, if you keep them busy. | How the work runs, not just how fast one person types. |
| Who runs it | Each person, every time. | Them, until they leave. | It runs itself. You keep it, we keep it sharp. |
We are new, so this is the shape of a typical build, not a client we are dressing up. It is the pattern we build against in a practice, end to end.
A fifteen-person accountancy practice. Three partners, a team of accountants, an office manager. Growing on referrals, but the partners spend the week before every deadline chasing documents and the team keys figures by hand off whatever the client sends.
A deadline looms and half the client files are short a statement or a signature. The team sends the same reminder three times and the work stalls. Figures get typed in from receipts and PDFs, then someone loses an afternoon finding the entries that do not reconcile. The partners end up doing admin and chasing instead of advisory, and onboarding a new client runs differently every time.
Two things, built into the software they already use. A chasing engine that requests the right documents per client, tracks what is outstanding and sends human-sounding reminders until they land. And a capture flow that reads statements and receipts, pulls the figures into the workpapers and flags anything that does not reconcile, with a person reviewing before it is trusted. Two to four weeks, fixed price, success metric agreed first: hours back and deadlines protected.
Documents arrive earlier and the deadline week stops being a scramble. The team reviews flagged figures instead of keying everything by hand. The partners get their time back for advisory, and a new client gets the same fast start whoever runs it. The work stops stalling on a chase nobody had time to send.
Send us the one workflow eating the most time. Within 48 hours we send back a short walkthrough and a straight answer on what is worth automating.
A fixed-scope build, shipped in two to four weeks. We agree the success metric in writing first, in hours saved or pounds back. Then we build it into your tools.
An optional monthly retainer keeps the work current as your tools and your desk change. You run it. We keep it sharp.
What accounting firms ask before they send us a workflow.